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Why AI Changes the Economics of CX for SMBs

Why AI Changes the Economics of CX for SMBs

Why AI Changes the Economics of CX for SMBs

Dec 19, 20251 min read

Stop Chasing Shiny AI Objects: How to Pick Your First Transformation Win

Stop Chasing Shiny AI Objects: How to Pick Your First Transformation Win

Stop Chasing Shiny AI Objects: How to Pick Your First Transformation Win

Jun 9, 20253 min read

Founders, VCs, Investors—Let’s Talk About an Overlooked Issue with an Outsized Impact

Founders, VCs, Investors—Let’s Talk About an Overlooked Issue with an Outsized Impact

Founders, VCs, Investors—Let’s Talk About an Overlooked Issue with an Outsized Impact

Apr 3, 20252 min read

📉 Strategy Is Dead. Long Live Strategic Improvisation.

📉 Strategy Is Dead. Long Live Strategic Improvisation.

📉 Strategy Is Dead. Long Live Strategic Improvisation.

Mar 31, 20252 min read

More Boring Innovation Please!

More Boring Innovation Please!

More Boring Innovation Please!

Mar 28, 20252 min read

Why Your AI Strategy Should Start With a Spreadsheet

Why Your AI Strategy Should Start With a Spreadsheet

Why Your AI Strategy Should Start With a Spreadsheet

Mar 28, 20252 min read

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